An Information Assistant typically answers questions and routes requests in a public-facing or internal-support setting — phones, in-person, or email — drawing on knowledge of services, procedures, or specialty content.
Information Assistant (Info Assistant) pay typically runs $33K–$44K at this level, and jobs in this field are projected to hold roughly steady through 2034.
A typical day mixes inbound questions across phone, email, and in-person channels alongside light administrative tasks. You'll often answer the same questions repeatedly, but with enough variation that pure scripting doesn't work. Pacing depends heavily on the setting — government, library, healthcare, or corporate.
The breadth of subject matter can surprise newcomers — you're often the first stop for questions you have to triage and route, not necessarily answer fully. Coordination with subject-matter experts and back-office staff is constant. Patience under repetitive questioning is a quiet but real demand.
People who thrive here typically have steady warmth, comfort with varied questions, and strong listening. The temperament to stay accurate and friendly across many short interactions usually matters more than any specific subject expertise.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →An Information Assistant typically answers questions and routes requests in a public-facing or internal-support setting — phones, in-person, or email — drawing on knowledge of services, procedures, or specialty content.
Median pay for an Information Assistant (Info Assistant) is about $37K nationally, with the field ranging roughly from $28K to $49K depending on experience, employer, and metro (BLS).
Core skills for this role include Speaking, Active Listening, Service Orientation, Reading Comprehension, and Critical Thinking.
Most people in this role hold a high school diploma.
Employment in this field is projected to grow about 0% through 2034, with roughly 964,530 people working in it today (BLS).
Closely related roles include Office Assistant, Register Clerk, and Salon Receptionist.
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