Policyholder information clerks handle records and inquiries about insurance policyholders — pulling policy information, processing change requests, and supporting the customer service or claims work that needs policy detail.
Policyholder Information Clerk pay typically runs $36K–$50K at this level, and jobs in this field are projected to shrink 6% through 2034.
Workdays involve steady record work — looking up policies, processing changes, and supporting other teams that need policy information. The work tends to require precision and patience — small errors in policy records can create real coverage issues later when claims happen.
Collaboration usually involves agents, customer service, claims, and underwriting. What's harder than expected is the regulatory specificity — policy records have to be accurate because they affect real claims, and the audit trail has to hold up under scrutiny.
People who thrive tend to be methodical, accurate, and patient with detail. If you find satisfaction in clean records that support good service, the role often suits you. People who need creative challenge or fast feedback usually find the role too quiet — but the steady, regulated nature of insurance work is exactly what some people find restful.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →Policyholder information clerks handle records and inquiries about insurance policyholders — pulling policy information, processing change requests, and supporting the customer service or claims work that needs policy detail.
Median pay for a Policyholder Information Clerk is about $43K nationally, with the field ranging roughly from $31K to $63K depending on experience, employer, and metro (BLS).
Core skills for this role include Service Orientation, Active Listening, Speaking, Reading Comprehension, and Critical Thinking.
Most people in this role hold a high school diploma.
Employment in this field is projected to decline about 5.5% through 2034, with roughly 2.7 million people working in it today (BLS).
Closely related roles include Bill Adjuster, Customer Service Cashier, and Product Support Specialist.
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