A Toll Collector Supervisor leads the team operating toll plaza or roadway toll collection — managing shifts, customer service, cash handling, and the operational coordination on a 24/7 facility.
Toll Collector Supervisor pay typically runs $66K–$103K at this level, and jobs in this field are projected to hold roughly steady through 2034.
Days tend to revolve around shift coverage, traffic patterns, and incidents that interrupt them. You're managing crew assignments, handling escalated customer situations, coaching collectors on procedure, and partnering with maintenance on lane equipment. Electronic tolling and license-plate recognition have shifted much of the work.
The collaboration tends to be wider than expected. You're working with maintenance, operations management, state police or enforcement, and the customers themselves. Friction tends to peak during equipment failures or staffing shortages when service degrades visibly.
People who tend to thrive enjoy structured operational management with shift work, cash handling discipline, and constant customer contact and find satisfaction in clean operations. If you need varied work, an office role, or distance from booth environments, the role can feel narrow.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →A Toll Collector Supervisor leads the team operating toll plaza or roadway toll collection — managing shifts, customer service, cash handling, and the operational coordination on a 24/7 facility.
Median pay for a Toll Collector Supervisor is about $66K nationally, with the field ranging roughly from $44K to $103K depending on experience, employer, and metro (BLS).
Core skills for this role include Reading Comprehension, Speaking, Monitoring, Social Perceptiveness, and Active Listening.
Most people in this role hold a bachelor's degree.
Employment in this field is projected to decline about 0.3% through 2034, with roughly 1.5 million people working in it today (BLS).
Closely related roles include Inventory Control Manager, Classified Advertising Supervisor, and Adjustment Supervisor.
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