Toll Collector Supervisor
A Toll Collector Supervisor leads the team operating toll plaza or roadway toll collection — managing shifts, customer service, cash handling, and the operational coordination on a 24/7 facility.
What it's like to be a Toll Collector Supervisor
Days tend to revolve around shift coverage, traffic patterns, and incidents that interrupt them. You're managing crew assignments, handling escalated customer situations, coaching collectors on procedure, and partnering with maintenance on lane equipment. Electronic tolling and license-plate recognition have shifted much of the work.
The collaboration tends to be wider than expected. You're working with maintenance, operations management, state police or enforcement, and the customers themselves. Friction tends to peak during equipment failures or staffing shortages when service degrades visibly.
People who tend to thrive enjoy structured operational management with shift work, cash handling discipline, and constant customer contact and find satisfaction in clean operations. If you need varied work, an office role, or distance from booth environments, the role can feel narrow.
Where this role sits in the broader career landscape — and where it can take you.
Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
How this category is changing
Skills & Requirements
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