Working an information desk that also handles cash transactions — common at airports, transit hubs, and some department stores. Half wayfinding, half ticket sales or fee collection, and you're often the first English-speaking face a tourist sees.
The information clerk cashier sits at an intersection that most retail or transit jobs don't create: answering wayfinding questions while also handling money. A tourist asking where gate C12 is, a traveler buying a transit ticket while simultaneously asking about connection times, an airport visitor who needs directions and change in the same interaction — the cognitive split between helping and transacting is the defining feature of the work.
At airports, transit hubs, and some department stores, this role exists to handle both the informational and financial transactions that happen at a single point. The cash-handling side follows standard accuracy disciplines: correct change, logged transactions, balanced drawer. The information side requires knowing the layout, the schedules, the policies, and how to direct people who arrive confused and often stressed.
Customer patience is part of the job in a way that pure cashiering or pure information roles don't create. Someone who is lost and running late for a flight isn't in the best state to receive directions calmly, and the information clerk cashier who can deliver what they need quickly and confidently — without creating more confusion — is performing a genuine service. That composure under mild pressure is what experienced people in this role develop over time.
An honest look at who tends to thrive in this role — and who might find it challenging.
Where this role sits in the broader career landscape — and where it can take you.
Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Working an information desk that also handles cash transactions — common at airports, transit hubs, and some department stores. Half wayfinding, half ticket sales or fee collection, and you're often the first English-speaking face a tourist sees.
Median pay for an Information Clerk Cashier is about $31K nationally, with the field ranging roughly from $23K to $38K depending on experience, employer, and metro (BLS).
Core skills for this role include Service Orientation, Speaking, Social Perceptiveness, Active Listening, and Reading Comprehension.
Most people in this role hold a high school diploma.
Employment in this field is projected to decline about 9.9% through 2034, with roughly 3.1 million people working in it today (BLS).
Closely related roles include Junior Information Clerk Cashier, Cashier, and Pharmacy Cashier.
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