The person who handles claims that are in litigation — coordinating with defense counsel, managing discovery, attending mediations, and being the carrier's representative on files that have moved past adjustment into the legal arena.
Most days tend to involve a blend of attorney coordination, file review, and litigation management work — reviewing pleadings and discovery responses, coordinating with defense counsel on strategy, evaluating settlement positions, and attending mediations. You'll often spend part of the time on reserve and authority work that litigation files require.
The harder part is often the legal complexity of litigated claims combined with the cumulative weight of carrying exposure that often runs higher than non-litigation files. You'll typically coordinate with defense counsel, senior leadership, and reinsurers on files where the dollar amounts and reputational considerations both matter.
People who tend to thrive here are detail-rigorous, comfortable with litigation processes, and steady under exposure pressure. The trade-off is the legal and financial exposure of litigation work and the cumulative pressure of significant claims. If you find satisfaction in resolving litigated claims well within real legal constraints, the role can be a respected destination in claims work.
Where this role sits in the broader career landscape — and where it can take you.
Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Business Operations roles →The person who handles claims that are in litigation — coordinating with defense counsel, managing discovery, attending mediations, and being the carrier's representative on files that have moved past adjustment into the legal arena.
Median pay for a Litigation Claims Representative is about $77K nationally, with the field ranging roughly from $48K to $112K depending on experience, employer, and metro (BLS).
Core skills for this role include Reading Comprehension, Active Listening, Critical Thinking, Speaking, and Judgment and Decision Making.
Most people in this role hold a bachelor's degree.
Employment in this field is projected to decline about 5.1% through 2034, with roughly 305,020 people working in it today (BLS).
Closely related roles include Claims Customer Service Representative (Claims CSR), Claims Analyst, and Claims Processor.
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