Telephone Sales Representative (TSR)

Day to day, you're working phone sales — calling outbound prospects or handling inbound inquiries — following a structured pitch with judgment latitude when objections get harder. Your daily targets cover dials, contacts, and conversions; the combination of hourly base and commission creates a floor and a ceiling that your performance determines.

The rhythm is shift-based with a predictable structure. You run through your call list, deliver your pitch, handle objections with the tools you've developed, and log outcomes in the CRM. Team huddles at the start of shifts often include coaching on call technique and updates on what's working. High performers are visible on the leaderboard; low performers get coaching and, if it doesn't improve, managed out.

The real skill development in this role happens in the middle: not just following the script, but developing real-time judgment about when to slow down, when to pivot on an objection, when a caller is actually interested but hasn't said so yet. The structured environment gives you the reps to build that judgment fast.