Behind a desk at a motor club office, you answer the questions members walk in with — directions, towing service, travel assistance, membership benefits. The visible face of the club, often with maps, brochures, and a phone line nearby.
Members are the rhythm of the day — walking in with route questions, towing requests, expiring memberships, the planned road trip needing input. You're often working a desk with branded maps, travel guides, and a phone line for roadside calls. Member transactions and informational accuracy are the operating measures.
The breadth of questions a clerk fields can surprise — auto repair recommendations, tow status, partner discounts, international driving permits, even stranded-traveler hotel calls. Variance across employers is wide: large AAA-affiliated clubs offer structured training and product knowledge; smaller motor clubs run thinner training with more on-the-job learning.
Strong information clerks tend to be patient generalists with steady member-facing warmth — the work rewards calm under varied inquiry. The trade-off is the modest pay typical of member-services roles, often offset by stable hours and club benefits. The role can be a stepping stone into travel counseling or insurance work.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →Behind a desk at a motor club office, you answer the questions members walk in with — directions, towing service, travel assistance, membership benefits. The visible face of the club, often with maps, brochures, and a phone line nearby.
Median pay for an Automobile Club Information Clerk is about $41K nationally, with the field ranging roughly from $35K to $75K depending on experience, employer, and metro (BLS).
Core skills for this role include Active Listening, Service Orientation, Speaking, Social Perceptiveness, and Reading Comprehension.
Most people in this role hold a high school diploma.
Employment in this field is projected to grow about 2.8% through 2034, with roughly 127,440 people working in it today (BLS).
Closely related roles include Transportation Assistant, Cabin Service Agent, and Hotel Reservation Agent.
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