Tracking the flow of deliveries in and out of a business — signing for shipments, routing items to internal recipients, processing outgoing parcels, handling the paperwork. The work tends to live in mailroom, shipping/receiving, or building services functions.
Most days mix inbound deliveries (carrier drop-offs, freight, mail, courier), outbound shipments, and the steady paperwork of tracking what came and went. You'll often work in a mailroom, dock, receiving area, or facilities desk — and the volume rhythm tends to follow the business: heavy receiving days, quieter outbound, with periodic spikes around projects or seasons.
The harder part is often the chase when something goes missing. A package the carrier says was delivered but the recipient can't find; an outbound shipment that didn't make pickup; an incoming item routed to the wrong floor. Working with carriers, internal teams, and the building's security or access systems to find or recover items is regular work. Tools vary from clipboards to integrated parcel management systems.
People who tend to thrive here are organized, physically active, and comfortable juggling multiple simultaneous deliveries. The role tends to be a foothold into shipping/receiving supervisor, mailroom lead, or facilities operations roles. The trade-off is that the work tends to be physically demanding and front-line in ways that don't shut off during operating hours, and recognition often comes only when something goes wrong.
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Where this role sits in the broader career landscape — and where it can take you.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →Tracking the flow of deliveries in and out of a business — signing for shipments, routing items to internal recipients, processing outgoing parcels, handling the paperwork. The work tends to live in mailroom, shipping/receiving, or building services functions.
Median pay for a Delivery Clerk is about $46K nationally, with the field ranging roughly from $30K to $74K depending on experience, employer, and metro (BLS).
Core skills for this role include Active Listening, Speaking, Active Listening, Time Management, and Speaking.
Most people in this role hold a high school diploma.
Employment in this field is projected to grow about 2.07% through 2034, with roughly 3.1 million people working in it today (BLS).
Closely related roles include Distribution Operations Manager, City Carrier, and Delivery Courier.
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