Coordinating outbound shipments from a warehouse, manufacturing site, or retail operation, you schedule deliveries, communicate with carriers and customers, and resolve the issues that arise between dock and destination. Often the bridge between operations and customer expectations.
Most days tend to involve dispatch coordination, carrier communication, and customer-facing problem-solving — building daily delivery schedules, working with carriers on capacity and pickup windows, fielding customer calls about ETAs or short shipments, coordinating with the warehouse on load readiness. You're often on the phone half the day chasing trucks and updating consignees. On-time delivery percentage anchors the day.
Friction tends to come from the gap between scheduled and actual — carriers run late, customers reject loads, and traffic or weather rearranges the plan. Variance across employers is wide: at large shippers TMS systems automate much of the routing; at smaller operations you're building daily schedules in spreadsheets and calling carriers directly.
Folks who do well here often stay calm under operational chaos and communicate clearly under pressure. APICS or supply-chain credentials anchor advancement into planning or transportation-management roles. The trade-off is the always-on rhythm of delivery work — customers and carriers don't observe business hours when something goes wrong.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Business Operations roles →Coordinating outbound shipments from a warehouse, manufacturing site, or retail operation, you schedule deliveries, communicate with carriers and customers, and resolve the issues that arise between dock and destination. Often the bridge between operations and customer expectations.
Median pay for a Delivery Coordinator is about $81K nationally, with the field ranging roughly from $49K to $132K depending on experience, employer, and metro (BLS).
Core skills for this role include Critical Thinking, Monitoring, Coordination, Speaking, and Active Listening.
Most people in this role hold a bachelor's degree.
Employment in this field is projected to grow about 16.7% through 2034, with roughly 235,640 people working in it today (BLS).
Closely related roles include Logistics Operations Manager, Supply Chain Project Manager, and Supply Chain Program Manager.
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