You lead a home services function — overseeing field technicians, dispatch, customer service, and operations for a business that delivers services in customers' homes (HVAC, plumbing, pest control, cleaning, or similar). The role is part operations executive, part customer experience leader.
Most days tend to involve a blend of operational reviews, dispatch and routing oversight, and people management — looking at completion and first-time-fix metrics, joining ride-alongs, and meeting with team leads on training, retention, and customer escalations.
The hardest part is often the workforce reality — skilled tradespeople are in high demand, training pipelines are uneven, and turnover can disrupt customer trust quickly. You'll typically partner with HR and recruiting on hiring, with marketing on demand generation, and with finance on call economics that determine which jobs are profitable.
People who tend to thrive here are operationally rigorous, comfortable with the trades, and skilled at building customer-facing culture. The trade-off is the seasonal swings in demand and the on-call cadence around emergencies. If you find satisfaction in building a service operation customers actually recommend to their neighbors, this role can be a strong destination.
Where this role sits in the broader career landscape — and where it can take you.
Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
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