Reservationist

A typical shift involves answering calls or handling online chat, checking availability and rates, presenting options to potential guests, capturing reservation details, processing deposits or payments, and managing cancellations and modifications. You'll often work to booking targets, which means understanding when to upsell or recommend a longer stay. Rate awareness — including third-party comparison sites — affects more conversations than people expect.

Coordination involves front desk or front-of-house staff, revenue management or operations leaders, sales teams on group bookings, and supervisors tracking call quality and conversion. Performance metrics — handle time, conversion, customer satisfaction — are tracked closely. Difficult callers and rate complaints are daily realities.

People who tend to thrive here are personable on the phone, comfortable with sales conversations, and able to maintain warmth across many similar calls. If you need quiet focused work or strategic decision-making, the metrics-heavy and repetitive rhythm can grind. If you find satisfaction in being part of guests' anticipation for travel or experiences, the work can feel quietly meaningful.