Mid-Level

Customer Service Representative

Career Level
Junior
Mid
Senior
Director
VP
Executive
Work Personality
C
E
S
I
A
R
Conventionalorganizing, detail-oriented
Enterprisingleading, persuading
Based on Holland Code framework
Industries that often hire Customer Service Representatives
Energy & UtilitiesFinancial Services · 33%Wholesale & Distribution · 12%Retail · 11%Administrative Services · 9%Real Estate · 5%
Job markets for Customer Service Representatives
Employment concentration · ~56 areas
Based on employment in related occupations
Mapped SOC categories:
Admin & Office
BLS Occupational Employment Statistics
Jump to:What it's likeCareer pathsBy the numbers
What it's like

What it's like to be a Customer Service Representative

Content not yet generated for this role.
What people in this role value
SupportModerate
RelationshipsModerate
IndependenceModerate
Working ConditionsLower
AchievementLower
RecognitionLower
O*NET Work Values survey
✦ Editorial — written by Truest from industry research and career patterns
Career Paths

Where this role sits in the broader career landscape — and where it can take you.

Earning potential across this track
$239K$179K$119K$60K$0KLower paying387 metro areas, sorted by salary level
All experience levels1
This level's estimated range
INDUSTRIES PAYING ABOVE AVERAGE
Energy & Utilities$84K+67%
Professional Services$83K+64%
Technology & Information$79K+58%
Financial Services$77K+53%
Government$69K+37%
Compared to Admin & Office average across all industries
1 BLS OEWS May 2024 covers all Customer Service Representatives (SOC 43-4041.00), not just this title · BEA RPP 2023
* Top salaries exceed this figure. BLS caps reported wages at ~$240K to protect individual privacy in high-earning roles.
Career Growth OptionsAdmin & Office track →
Customer Service Representative411 Directory Assistance Operator (411 Directory Assistance Op)911 Telecommunicator911 Operator911 Dispatcher911 Emergency Dispatcher911 Emergency Services DispatcherAccount Service RepresentativeAccount Receivable AssociateAccounts CollectorCashierCage Cashier+34 more
Exploring the Customer Service Representative career path? Truest helps you figure out if it's the right fit — and plan your path forward.
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✦ Editorial — career progression and interview guidance based on industry patterns
The Broader Landscape

Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.

$35K–$72K
Salary Range
10th – 90th percentile
12K
U.S. Employment
-6.2%
10yr Growth
1K
Annual Openings

How this category is changing

$64K$61K$59K$56K$53K201920202021202220232024$53K$64K
BLS OEWS May 2024 · BLS Employment Projections 2024–2034

Skills & Requirements

SpeakingReading ComprehensionActive ListeningCritical ThinkingTime ManagementSocial PerceptivenessWritingService OrientationJudgment and Decision MakingCoordination
O*NET OnLine · Bureau of Labor Statistics
Mapped SOC Codes
43-4041.00

Explore related roles

Other roles in the Admin & Office career track

mid411 Directory Assistance Operator (411 Directory Assistance Op)$39Kmid911 Telecommunicator$51Kmid911 Operator$51Kmid911 Dispatcher$51Kmid911 Emergency Dispatcher$51Kmid911 Emergency Services Dispatcher$51K
View all Admin & Office roles →

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Federal data: BLS Occupational Employment & Wage Statistics (May 2024) · BLS Employment Projections · O*NET OnLine
Truest editorial: Fit check, role profile, things that vary, advancement analysis, lateral moves, interview questions.