You handle the room-block side of group operations at a hotel — building rooming lists, processing changes, supporting the group's attendees calling in for their reservations, and the dance between sales contract and actual room pickup.
You spend most shifts inside the property-management system reconciling group activity — building blocks for upcoming groups, updating names as rooming lists come in, processing the small daily changes. You're often coordinating with the group's meeting planner and the hotel's revenue manager. Block accuracy and group satisfaction anchor the visible measures.
Where it gets demanding is the rooming-list deadline pressure on large groups — every week before arrival, the list grows, names shift, and the coordinator updates the PMS while the front office prepares. Variance across employers is real: at major convention hotels group rooms coordinators run alongside specialized group-services teams; at smaller hotels the coordinator often wears front-office and reservations hats together.
It fits people who are detail-precise, customer-warm, and steady under deadline pressure. The trade-off is modest pay relative to senior hotel operations roles, balanced against steady demand at any property with significant group business. Hospitality credentials anchor advancement.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →You handle the room-block side of group operations at a hotel — building rooming lists, processing changes, supporting the group's attendees calling in for their reservations, and the dance between sales contract and actual room pickup.
Median pay for a Group Rooms Coordinator is about $41K nationally, with the field ranging roughly from $35K to $75K depending on experience, employer, and metro (BLS).
Core skills for this role include Service Orientation, Active Listening, Speaking, Social Perceptiveness, and Reading Comprehension.
Most people in this role hold a high school diploma.
Employment in this field is projected to grow about 2.8% through 2034, with roughly 127,440 people working in it today (BLS).
Closely related roles include Ticket Clerk, Ticket Seller, and Ticket Dispatcher.
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