At a brokerage firm, you handle information-and-inquiry support for clients — answering routine account questions, providing market-information lookups, supporting trade-status inquiries, and the information-desk work that supports the broader client-service operation.
The phone queue and the brokerage information systems define the workspace — fielding client inquiries on account questions, trade status, market information, basic account-history lookups. You're often the first contact for routine brokerage information requests that don't require licensed-representative authority. Average handle time and information-accuracy scoring drive performance.
The harder part is often the regulatory line between information and advice — information clerks can answer factual questions but can't give recommendations, and the boundary takes discipline to maintain. Variance across employers is wide: at discount brokerages the information-clerk role is highly structured with scripting; at full-service brokerages the work tilts toward warm relationship-building within the service-vs-advice line.
Clerks who do well tend to carry warm client-service instincts, calm under call volume, and disciplined regulatory awareness. SIE anchors entry; Series 7 and Series 66 anchor advancement toward registered roles. The trade-off is the call-center cadence — the queue is constant, and service-quality metrics shape the day.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →At a brokerage firm, you handle information-and-inquiry support for clients — answering routine account questions, providing market-information lookups, supporting trade-status inquiries, and the information-desk work that supports the broader client-service operation.
Median pay for an Information Clerk Brokerage is about $63K nationally, with the field ranging roughly from $48K to $92K depending on experience, employer, and metro (BLS).
Core skills for this role include Active Listening, Speaking, Reading Comprehension, Time Management, and Critical Thinking.
Most people in this role hold a bachelor's degree.
Employment in this field is projected to decline about 9.5% through 2034, with roughly 40,090 people working in it today (BLS).
Closely related roles include Sales Assistant, Account Administrator, and Securities Clerk.
Still figuring out what you want to become
when you grow up?