Telephone Information Supervisor
A Telephone Information Supervisor leads the team handling telephone information services — directory assistance, customer information requests, or specialized inquiry handling — owning quality, accuracy, and call-handling tempo.
What it's like to be a Telephone Information Supervisor
Days tend to revolve around call volume, accuracy metrics, and the team handling them. You're monitoring quality through call sampling, coaching operators through tricky inquiries, handling escalations, and partnering with the source data teams whose information your team distributes.
The collaboration tends to be wider than expected. You're working with the data source teams, training, IT, and the customers themselves through your team. Friction usually lives at the boundary between data freshness and operator-handling time.
People who tend to thrive enjoy structured front-line operational management with quality discipline and find satisfaction in steady accuracy. If you need varied work, strategic stretch, or distance from call-center tempo, the role can feel narrow.
Where this role sits in the broader career landscape — and where it can take you.
Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
How this category is changing
Skills & Requirements
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