Information Center Supervisor

As an Information Center Supervisor, you manage the team that provides information, directions, and assistance to visitors. Whether at a mall, airport, convention center, or tourist destination, your staff are the friendly faces people turn to when they need help. You're scheduling coverage, training on local knowledge, handling difficult visitor situations, and ensuring consistent service quality.

Your days center on visitor flow and staff coordination. You might start by reviewing staffing for anticipated visitor patterns, then train a new team member on the property or destination, then handle an escalated visitor complaint, then coordinate with security about a situation, then update information resources for an upcoming event. Weekends and holidays typically bring the highest volume.

The hardest part is the breadth of knowledge required. Your team needs to answer questions about everything from directions to dining to events to emergencies. You can't know everything, but you need to build systems and resources so your team can find answers quickly. You also balance being welcoming with handling the occasional unreasonable or difficult visitor.