Credit and Collection Manager

Most weeks tend to revolve around the AR aging report and the credit decisions feeding it — new customer applications, credit reviews on existing accounts, collection calls and emails on past-due balances, and the tradeoffs between sales pressure and risk discipline. You'll often spend time with sales, customer service, and a collections team handling daily outreach. Progress shows up in days sales outstanding, bad-debt write-offs, and the speed at which disputes get resolved.

The harder part is often the tension with sales when credit says no or collections gets aggressive — the rep wants the order shipped, the customer wants a payment plan, and you're the one balancing risk with revenue. Variance across employers is wide: a small distributor's manager may handle every credit decision personally; a larger B2B company has portfolio segmentation, credit insurance, and automation that shifts the role toward analytics and oversight.

People who tend to thrive here are comfortable with both numbers and difficult phone calls — able to read a credit report in the morning and have a firm conversation with a delinquent customer in the afternoon. The role rewards judgment under conflicting pressure and steady follow-through on portfolio metrics. Many credit managers grow into treasury, AR leadership, or finance director paths over time.