A Referral and Information Aide typically helps people navigate health, social services, or community resources — assessing needs, sharing referral information, and coordinating connections across agencies.
Referral and Information Aide (Referral and Info Aide) pay typically runs $33K–$44K at this level, and jobs in this field are projected to hold roughly steady through 2034.
Daily rhythm involves inbound calls, intake conversations, resource lookups, and follow-up coordination. You'll often work with people in real distress — facing housing, food, healthcare, or family crises — and needing accurate, timely connections. Pacing depends on call volume and complexity of needs.
The emotional labor can surprise newcomers — many calls involve people in crisis, and the resource landscape often has gaps that require creativity. Coordination with community agencies, healthcare, and social services is constant. Resource knowledge has to stay current — agencies open, close, and change criteria.
People who thrive here typically have steady warmth, comfort with crisis, and curiosity about community resources. The temperament to keep showing up for many people in difficult moments usually matters more than any specific prior experience.
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Where this role sits in the broader career landscape — and where it can take you.
It's your career.
Take the wheel.
Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →A Referral and Information Aide typically helps people navigate health, social services, or community resources — assessing needs, sharing referral information, and coordinating connections across agencies.
Median pay for a Referral and Information Aide (Referral and Info Aide) is about $37K nationally, with the field ranging roughly from $28K to $49K depending on experience, employer, and metro (BLS).
Core skills for this role include Speaking, Active Listening, Service Orientation, Critical Thinking, and Social Perceptiveness.
Most people in this role hold a high school diploma.
Employment in this field is projected to grow about 0% through 2034, with roughly 964,530 people working in it today (BLS).
Closely related roles include Telephone Information Clerk (Telephone Info Clerk), Telephone Operator Receptionist, and Automobile Club Information Clerk (Auto Club Info Clerk).
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