A Telephone Clerk typically handles inbound and outbound calls in a clerical support role — taking orders, answering questions, processing requests, and capturing detail across each interaction.
Telephone Clerk pay typically runs $33K–$44K at this level, and jobs in this field are projected to hold roughly steady through 2034.
Daily rhythm involves inbound calls, system entry, and brief follow-up coordination. You'll often work from scripts or procedures, with accuracy on details — names, addresses, order specs — being central. Pacing tends to be high-volume and steady.
The detail discipline under volume can surprise newcomers — small errors compound across many calls. Coordination with back-office processing teams is constant. Vocal stamina and friendly composure matter as much as accuracy.
People who thrive here typically have clear voices, steady warmth, and comfort with structured procedures. The temperament to handle repetitive interactions while staying accurate and friendly usually predicts who lasts in the role.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →A Telephone Clerk typically handles inbound and outbound calls in a clerical support role — taking orders, answering questions, processing requests, and capturing detail across each interaction.
Median pay for a Telephone Clerk is about $37K nationally, with the field ranging roughly from $28K to $49K depending on experience, employer, and metro (BLS).
Core skills for this role include Speaking, Active Listening, Service Orientation, Reading Comprehension, and Critical Thinking.
Most people in this role hold a high school diploma.
Employment in this field is projected to grow about 0% through 2034, with roughly 964,530 people working in it today (BLS).
Closely related roles include Telephone Answerer, Research Clerk, and Call Taker.
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