A Telephone Information Clerk typically answers questions and provides routing across inbound calls — drawing on knowledge of services, hours, locations, and procedures to handle a steady stream of public inquiries.
Telephone Information Clerk (Telephone Info Clerk) pay typically runs $33K–$44K at this level, and jobs in this field are projected to hold roughly steady through 2034.
Daily rhythm centers on inbound calls, system lookups, and brief information sharing. You'll often answer the same set of questions repeatedly, but with enough variation that pure scripting doesn't fully cover the work. Pacing tends to be high-volume and steady.
The breadth of questions can surprise newcomers — you're expected to either know the answer or know who does. Coordination with subject-matter experts and back-office staff is constant. Friendly composure under repetitive questioning is a quiet but real demand.
People who thrive here typically have clear voices, steady patience, and comfort with varied questions. The temperament to handle many short interactions while staying accurate and warm usually matters more than any specific subject expertise.
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Where this role sits in the broader career landscape — and where it can take you.
Your job belongs to your employer.
Your career belongs to you.
Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →A Telephone Information Clerk typically answers questions and provides routing across inbound calls — drawing on knowledge of services, hours, locations, and procedures to handle a steady stream of public inquiries.
Median pay for a Telephone Information Clerk (Telephone Info Clerk) is about $37K nationally, with the field ranging roughly from $28K to $49K depending on experience, employer, and metro (BLS).
Core skills for this role include Speaking, Active Listening, Service Orientation, Reading Comprehension, and Critical Thinking.
Most people in this role hold a high school diploma.
Employment in this field is projected to grow about 0% through 2034, with roughly 964,530 people working in it today (BLS).
Closely related roles include Medical Scheduler, Member Services Representative (Member Services Rep), and Appointment Clerk.
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