Transportation Services Representative (TSR)

Most weeks tend to mix customer interactions, shipment tracking, exception handling, and internal coordination — fielding inbound calls and emails about shipments, working with operations on stuck or delayed freight, processing service-modification requests, supporting account managers on customer issues. You're often the operational interface between customers and the carrier's movement of freight. Customer satisfaction and request resolution time are the operating measures.

The harder part is often the bad-news delivery — late freight, missed switches, or service disruptions land with the rep, and customers are often already frustrated. Variance across employers is wide: at Class I railroads or large 3PLs the role runs on structured customer-service workflows; at smaller carriers or terminals it tilts more generalist.

The role fits people who are calm under customer pressure, organized in tracking, and patient with operational exceptions. Transportation-industry training and TMS or rail-system fluency anchor advancement. The trade-off is the always-on rhythm of freight movement and the emotional load of being the front line on service issues.