Senior Chargeback Specialist

Senior chargeback-specialist work involves the chargebacks that less-experienced specialists escalate — complex multi-network disputes, high-value transactions where stakes justify deep analysis, contested chargebacks requiring senior compelling-evidence work, and the cross-functional coordination with legal, risk, and operations on consequential cases. The senior specialist works the chargeback platform (Verifi, Ethoca, network-specific tools) deeply, evidence-gathering tools, and the cross-functional coordination senior chargeback work involves. Win rates on senior cases and program-level outcomes are the operating measures.

Variance is wide: at issuing banks the work focuses on customer-dispute handling at senior level; at major merchants (subscription, travel, e-commerce) the work tilts toward chargeback defense; at processor-side or specialty dispute operations it serves multiple merchant relationships. The network-rule-fluency dimension matters substantially at the senior level — chargeback rules across Visa, Mastercard, AmEx, and Discover differ in ways that affect senior-case strategy.

This role fits people who are deeply analytical, comfortable with the multi-network rule complexity senior chargeback work involves, and patient with the cycle-deadline pressure senior cases generate. Payment-industry senior credentials, banking-compliance training, and ongoing CE anchor advancement. The trade-off is the cycle-deadline intensity senior chargeback work generates and the win-rate reality that disputes don't always resolve in the responder's favor even with strong senior work.