At a company, government office, or specialty operation maintaining a formal suggestions program, you manage the clerical work of the suggestions process — receiving suggestions from employees, customers, or citizens, processing through evaluation workflow, supporting recognition or response, and the operational work suggestions programs involve.
Suggestions-clerk work runs on the inflow of submitted suggestions and the workflow that connects intake to response — receiving suggestions through whatever submission channels the program offers (suggestion boxes, online forms, employee-portal submissions), logging into the suggestions-tracking system, routing to evaluators for review, supporting recognition or implementation when suggestions get adopted, and the response work that closes the loop with submitters. Suggestions processed, response-turnaround, and program-quality outcomes are the operating measures.
The reality is that formal suggestions-program clerk positions have contracted substantially — most modern employee or customer feedback flows through engagement platforms, social-media channels, or modern feedback systems that don't require dedicated clerk staffing. The role persists in specific contexts: government suggestion programs (federal employee suggestion programs under specific frameworks), large unionized industrial operations maintaining historical suggestion programs, and specialty operations with established suggestion-program infrastructure.
This role fits people who are organized with feedback workflow, patient with the volume of suggestions some programs generate, and warm with submitters in the response-and-recognition work. Industry-specific training and ongoing CE anchor the role. The trade-off is the contracting employment field as modern feedback systems have absorbed suggestion-program work and the modest pay typical of suggestions-clerical positions in remaining contexts.
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Roles like this one sit within a broader occupational category. The numbers below reflect that full landscape — helpful for context, but your specific experience will depend on level, specialty, and where you work.
Roles with similar work and overlapping career paths
View all Admin & Office roles →At a company, government office, or specialty operation maintaining a formal suggestions program, you manage the clerical work of the suggestions process — receiving suggestions from employees, customers, or citizens, processing through evaluation workflow, supporting recognition or response, and the operational work suggestions programs involve.
Median pay for a Suggestions Clerk is about $47K nationally, with the field ranging roughly from $34K to $62K depending on experience, employer, and metro (BLS).
Core skills for this role include Writing, Active Listening, Reading Comprehension, Speaking, and Critical Thinking.
Most people in this role hold a high school diploma.
Employment in this field is projected to decline about 5.6% through 2034, with roughly 6,260 people working in it today (BLS).
Closely related roles include Authorization and Referral Coordinator, Senior Fan Mail Editor, and Senior Chargeback Specialist.
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